Privacy Policy

Welcome to Vegas Nova Casino. This Privacy Policy explains how we collect, use, disclose and protect personal information when you use our website and create an account. We aim to be clear about how we handle your information so you can make informed choices. Please read this policy carefully.

Information we collect

We collect information that is necessary to provide our services, operate your account and meet legal obligations. This may include:

Identity and account details: name, date of birth, username, password, and any identification documents you provide for verification.
Contact information: email address, postal address and telephone number.
Account activity: registration details, account settings, login timestamps and IP addresses, and records of interactions with our site and support.
Communications: messages you send to our support team and correspondence history.
Device and technical information: browser type, operating system, device identifiers, cookies and usage analytics.
Responsible‑gambling information: self‑exclusion choices, limits you set, and related account flags.
Where required by law or our verification processes, identity documents and other personal information to comply with legal checks.

How we use your information

We use personal information to provide and improve our services, to meet our legal obligations and to keep your account secure. Typical uses include:

Creating and managing your account and verifying your identity where necessary.
Providing customer support and responding to enquiries.
Operating and improving our website, features and user experience.
Detecting, preventing and investigating fraud, abuse and security incidents.
Honouring choices you make about responsible‑gambling tools such as limits, time‑outs and exclusions.
Sending service communications about your account and important changes to our terms or policies.
Where you have given consent, sending marketing communications and promotional offers; you can withdraw consent at any time.

Legal bases for processing (GDPR)

If you are in the European Economic Area or otherwise covered by the GDPR, we rely on the following lawful bases for processing:

Performance of a contract: to create and manage your account and provide the services you request.
Legal obligation: to comply with verification, anti‑fraud, and other regulatory obligations.
Legitimate interests: for security, fraud prevention, service improvement and internal administration, balanced against your rights and freedoms.
Consent: for optional marketing communications and any other processing where we ask for and receive your consent.

Sharing and disclosure

We may share personal information with trusted third parties to operate our service and meet legal requirements. These recipients include:

Service providers and processors who perform services on our behalf (for example, hosting, analytics and customer support).
Parties involved in identity and compliance checks when required by law or to protect the integrity of our services.
Legal, regulatory or law‑enforcement bodies when compelled by legal process or to protect our rights, property or safety.

We require that third parties process personal data only in accordance with our instructions and applicable data protection laws.

International transfers

Personal information may be processed in countries outside your own. When we transfer personal data internationally, we implement appropriate safeguards such as standard contractual clauses, and we ensure a legal basis for the transfer in line with applicable data protection rules.

Data retention

We retain personal information only as long as necessary to fulfil the purposes described in this policy, to meet legal obligations, resolve disputes and enforce our agreements. Retention periods vary depending on the type of information and legal requirements.

Cookies and similar technologies

We use cookies, device identifiers and similar tracking technologies to operate and improve our site, remember your preferences, and analyse usage. You can manage cookie preferences in your browser or through any preference controls we provide. Blocking certain cookies may affect site functionality.

Your rights

You have rights regarding your personal data. Where applicable, these include the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your personal data in certain circumstances.
Request restriction of processing or object to certain processing based on legitimate interests.
Receive a copy of your personal data in a structured, commonly used and machine‑readable format (data portability) where applicable.
Withdraw consent where processing is based on consent.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding. You also have the right to lodge a complaint with a supervisory authority.

Security

We implement technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure or destruction. While we work to protect your data, no system is completely secure. If we become aware of a security incident that affects your personal data, we will act in accordance with applicable laws and notify you where required.

Responsible‑gambling and account controls

You can use responsible‑gambling tools such as account limits, time‑outs and self‑exclusion where provided. We process the information needed to apply and manage these controls. If you request restrictions or exclusions, we will respect those requests and apply them in line with our procedures.

Children’s privacy

Our services are not directed at children. We do not knowingly collect personal information from persons under the applicable minimum legal gambling age. If we learn we have collected data from a minor, we will take steps to delete it in accordance with applicable law.

Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy and indicating the date of the latest revision.

Contact us

If you have questions, want to exercise your rights, or wish to raise a privacy concern, contact us at:

[email protected]

We aim to respond to enquiries promptly and in accordance with applicable data protection laws.